{"id":26,"date":"2016-01-03T22:36:08","date_gmt":"2016-01-03T22:36:08","guid":{"rendered":"http:\/\/nexxio.com\/?page_id=26"},"modified":"2023-07-12T18:55:57","modified_gmt":"2023-07-12T18:55:57","slug":"support","status":"publish","type":"page","link":"http:\/\/nexxio.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h2><b>Support When You Need It!<\/b><\/h2>\n<p>Nexxio was built around a single truth: our software is only as good as our ability to provide exceptional support. Our technical support group has the single focus of helping our customers maximize the investment they\u2019ve made in our shipping solutions.\u00a0 To that end, we offer a specialized support package that is configured to meet the unique needs of our customers.<\/p>\n<p>Our support package includes:<\/p>\n<ul>\n<li>A web portal that allows you to submit service requests and have visibility on what their status is through to completion<a href=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit.jpg\" rel=\"attachment wp-att-98\"><img loading=\"lazy\" class=\" wp-image-98 alignright\" src=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit-300x200.jpg\" alt=\"Support When You Need It\" width=\"380\" height=\"253\" srcset=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit-300x200.jpg 300w, http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit-768x512.jpg 768w, http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit-1024x682.jpg 1024w, http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/supportneedit.jpg 1109w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/a><\/li>\n<li>Guaranteed response times based on the severity of the issue<\/li>\n<li>Fixing malfunctions in any Nexxio-provided software<\/li>\n<li>Correct malfunctions of any custom programming<\/li>\n<li>Help assist with system administration, database, and network problems<\/li>\n<li>Resolve connectivity and communication problems<\/li>\n<li>Respond to carrier compliance questions and issues<\/li>\n<li>Train new users<\/li>\n<li>Pre-scheduled off-hours support<\/li>\n<\/ul>\n<p><b>Contact <\/b><b>Support<\/b><\/p>\n<p>Nexxio stands ready to assist you with all your support needs.\u00a0 You can contact us as follows:<\/p>\n<p><a href=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/excla.png\"><img loading=\"lazy\" class=\"alignleft wp-image-29\" src=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/excla.png\" alt=\"excla\" width=\"67\" height=\"60\" \/><\/a><br \/>Visit the on the web at <a href=\"https:\/\/nexxiohelp.zendesk.com\/home\">https<\/a><a href=\"https:\/\/nexxiohelp.zendesk.com\/home\">:\/\/<\/a><a href=\"https:\/\/nexxiohelp.zendesk.com\/home\" target=\"_blank\" rel=\"noopener noreferrer\">nexxiohelp.zendesk.com\/home<\/a><\/p>\n<p>\u00a0<\/p>\n<p><a href=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/atsymbol.png\"><img loading=\"lazy\" class=\"alignleft wp-image-27\" src=\"http:\/\/nexxio.com\/wp-content\/uploads\/2016\/01\/atsymbol.png\" alt=\"atsymbol\" width=\"60\" height=\"61\" \/><\/a><br \/>Email Nexxio for Support at <a href=\"mailto:support@nexxio.com\">support@nexxio.com<\/a><\/p>\n<p>\u00a0<\/p>\n<div class=\"sfsi_plus_widget\"><div id=\"sfsi_plus_wDiv\"><\/div><div class=\"sfsiplus_norm_row sfsi_plus_wDiv\"  style=\"width:350px;text-align:left;position:absolute;\"><div style='width:40px; 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height:40px;margin-left:30px;margin-bottom:5px;' class='sfsi_plus_wicons shuffeldiv '><div class='sfsiplus_inerCnt'><a class=' sficn' effect='fade_in' target='_blank'  href='https:\/\/www.facebook.com\/Nexxio-75286452466\/' id='sfsiplusid_facebook'  style='opacity:0.6' ><img alt='Facebook' title='Facebook' src='http:\/\/nexxio.com\/wp-content\/plugins\/ultimate-social-media-plus\/images\/icons_theme\/default\/default_fb.png' width='40' height='40' style='' class='sfcm sfsi_wicon' effect='fade_in'   \/><\/a><\/div><\/div><div style='width:40px; height:40px;margin-left:30px;margin-bottom:5px;' class='sfsi_plus_wicons shuffeldiv '><div class='sfsiplus_inerCnt'><a class=' sficn' effect='fade_in' target='_blank'  href='https:\/\/www.youtube.com\/channel\/UCHP4VUQUZ00iDciIkrDfE9Q' id='sfsiplusid_youtube'  style='opacity:0.6' ><img alt='YouTube' title='YouTube' src='http:\/\/nexxio.com\/wp-content\/plugins\/ultimate-social-media-plus\/images\/icons_theme\/default\/default_youtube.png' width='40' height='40' style='' class='sfcm sfsi_wicon' effect='fade_in'   \/><\/a><\/div><\/div><\/div ><div id=\"sfsi_holder\" class=\"sfsi_plus_holders\" style=\"position: relative; float: left;width:100%;z-index:-1;\"><\/div ><script>jQuery(\".sfsi_plus_widget\").each(function( index ) {\n\t\t\t\t\tif(jQuery(this).attr(\"data-position\") == \"widget\")\n\t\t\t\t\t{\n\t\t\t\t\t\tvar wdgt_hght = jQuery(this).children(\".sfsiplus_norm_row.sfsi_plus_wDiv\").height();\n\t\t\t\t\t\tvar title_hght = jQuery(this).parent(\".widget.sfsi_plus\").children(\".widget-title\").height();\n\t\t\t\t\t\tvar totl_hght = parseInt( title_hght ) + parseInt( wdgt_hght );\n\t\t\t\t\t\tjQuery(this).parent(\".widget.sfsi_plus\").css(\"min-height\", totl_hght+\"px\");\n\t\t\t\t\t}\n\t\t\t\t});<\/script><div style=\"clear: both;\"><\/div><\/div>\n\n\n<p><\/p>\n<div class='sfsi_Sicons' style='width: 100%; display: inline-block; vertical-align: middle; text-align:left'><div style='margin:0px 8px 0px 0px; line-height: 24px'><span>Please follow and like us:<\/span><\/div><div class='sfsi_socialwpr'><div class='sf_subscrbe' style='text-align:left;float:left;width:64px'><a href=\"http:\/\/www.specificfeeds.com\/widgets\/emailSubscribeEncFeed\/S2VZL2tCUmROMzVtb0M2S1MvRlRLTkhSMk9LR0tDOXduanp0WnRzdjBIK0w4dUVTN0s0ZCtPYlBvMkVsOUk3UlNnQ3EyWmllVVdWUFBPc2lkV1U3SGxlcGUzcHRJL1BCYkVGNkVMSW5qNEhWNmpsQUg1QnNKU1REUmhXMFpjSEF8SksrdTNqOHB0aloxU1dhelJ4NW9SYk9qNTUvbXpTZll5KzhKdGhSaHhKaz0=\/OA==\/\" target=\"_blank\"><img src=\"http:\/\/nexxio.com\/wp-content\/plugins\/ultimate-social-media-icons\/images\/follow_subscribe.png\" \/><\/a><\/div><div class='sf_fb' style='text-align:left;width:52px'><div class=\"fb-like\" href=\"http:\/\/nexxio.com\/index.php\/support\/\" width=\"180\" send=\"false\" showfaces=\"false\"  action=\"like\" data-share=\"false\" data-layout=\"button\" ><\/div><\/div><div class='sf_twiter' style='text-align:left;float:left;width:auto'><a href=\"http:\/\/twitter.com\/share\" data-count=\"none\" class=\"sr-twitter-button twitter-share-button\" lang=\"en\" data-url=\"http:\/\/nexxio.com\/index.php\/support\/\" data-text=\"Support\" ><\/a><\/div><div class='sf_google' style='text-align:left;float:left;max-width:62px;min-width:35px;'><div class=\"g-plusone\" data-href=\"http:\/\/nexxio.com\/index.php\/support\/\" data-size=\"large\" data-annotation=\"none\" ><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support When You Need It! Nexxio was built around a single truth: our software is only as good as our ability to provide exceptional support. Our technical support group has the single focus of helping our customers maximize the investment they\u2019ve made in our shipping solutions.\u00a0 To that end, we offer a specialized support package [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/pages\/26"}],"collection":[{"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":0,"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"wp:attachment":[{"href":"http:\/\/nexxio.com\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}